Weight Loss and Mental Health Programs FAQ

Unlimited 1:1 video consultations with licensed healthcare professionals.
Prescription of effective weight loss medications such as Wegovy®, Mounjaro®, or Ozempic® .
Continual access to a dedicated care team.
Hassle free medication approvals and prior-authorization with your insurance.
Support with co-pay assistance programs for medications.

As a part of Aayu Well weight loss programs, our doctors prescribe GLP-1 (Glucagon like-peptides) agonist class of medications such as Ozempic®, Wegovy®, Mounjaro®, Rebeylsus® Trulicity®, and Saxenda®.
The selection of medication is tailored to individual needs.
Click here to learn more about medications.

Aayu Essence program focuses on primary medical treatment for weight loss, emphasizing diet, lifestyle, and clinically appropriate use of GLP-1 agonist medications.
Aayu Elevate encompasses all Aayu Essence services, plus primary care for crucial mental health issues, including Anxiety and Depression Disorders, Panic Attacks, and Stress Management. We understand that many people suffering from obesity also have mental health issues, often undiagnosed. Synergizing treatments for both mental health and obesity can significantly improve your overall well-being and quality of life.

We operate on a subscription model to ensure our services align closely with our patients’ best interests. This approach allows us to focus on providing the highest quality care without the constraints often imposed by insurance providers.
While we do not accept insurance, payments can be conveniently made through FSA or HSA accounts.

Medications: Our service streamlines the prior-authorization process with your insurance for any medications prescribed by our healthcare providers, ensuring a hassle-free experience.
Lab Tests: If our providers would order necessary tests. The lab where you would get your tests done would bill to your insurance directly. Your co-pay and out of pocket expenses would be in accordance with
Your co-pay and out of pocket expenses for medications and labs would be in accordance with your insurance terms and conditions.

Results vary based on individual factors. However, most patients observe noticeable improvements in their health and well-being within a few weeks of consistent treatment and adherence to the program.

On average, patients are expected to see 15% weight loss under our programs. We are committed to provide excellent care and see you succeed in your weight loss and wellness journey.
Our commitment to your wellbeing is reflected in our Money Back Guarantee. Should you not achieve a minimum of 10% reduction in body weight after diligently following either our Aayu Essence or Aayu Elevate programs for 12 months, we pledge to refund your entire membership fee in accordance to our Money Back Guarantee

Absolutely. Our approach is to provide personalized treatment plans, considering each individual’s unique health profile and needs.

Yes, our program is accessible remotely, offering flexibility and convenience through our online platform.

Aayu Well acknowledges that weight loss is a gradual and long-term journey. For this reason, we offer comprehensive 12-month membership programs. In the event that you need to request a refund, our team is ready to assist you according to the guidelines outlined in this refund policy. Click here to learn more about our refund policy.

We are committed to your success and offer a 100% refund of your membership fee if you do not achieve a minimum of 10% reduction in your body weight by the end of your 12-month membership. This guarantee is applicable to both our Aayu Essence and Aayu Elevate programs. Eligibility criteria for the Money Back Guarantee are detailed at Aayuwell.com/Guaranteed-Results. Click here to learn more about our Money Back Guarantee.

Cancellation Within 72 Hours of Purchase: Full refund available if cancellation occurs within 72 hours of purchase. Please refer to the ‘Requesting a Refund’ section for procedural details.
Cancellation After 72 Hours: If cancelled after 72 hours but before the initial doctor appointment and within 45 days of purchase, a partial refund minus a $100 fee is available. This fee accounts for account setup and initial clinical coordination. Failing to attend the initial doctor appointment within 45 days nullifies this refund option.
Inability to Secure GLP-1 Medication: Should Aayu Well be unable to facilitate GLP-1 medication access within 90 days of your first appointment, a partial refund minus a $150 fee can be requested. If GLP-1 medications are not covered by your insurance, you have the option to either withdraw from the program with a refund or continue with cash payments. A written notification of your decision is required within a specified timeframe.

To initiate a refund, email support@aayuwell.com with “Cancellation Request” in the subject line. Refunds are processed to the original payment method within 10 business days of confirming eligibility. For Affirm payments, Aayu Well will handle the refund submission, and it should be reflected in your Affirm loan balance within 10 business days post-notification.
Accepting a refund equates to withdrawal from the program. For further inquiries or details about our membership options, please contact us at support@aayuwell.com.

Frequently Asked Questions